Returns & Refunds

Perishable & made-to-order items

Because fresh flowers, cakes and personalised items are prepared specifically for your order, they cannot be returned or exchanged once preparation has begun.

This does not affect your rights where an item arrives damaged, incorrect, or is not delivered.

If something goes wrong

If your gift arrives damaged or is not what you ordered, contact us within 24 hours of delivery with a photo. We will arrange a replacement or a refund.

We may ask for the delivery photo our rider captures, so we can resolve the issue quickly.

Cancellations

An order can be cancelled for a full refund only before we begin preparing it. Once flowers are cut, a cake is baked, or a personalised item is printed, the order can no longer be cancelled.

Cash on Delivery is not available for gift orders or for made-to-order (prepaid-only) items — these are paid in advance so that a last-minute cancellation does not fall on the studio.

How refunds are issued

Approved refunds are returned to your original payment method. Timing depends on your bank or wallet provider.